Customer Loyalty Program
From January 1st 2012, Papermaze Scrapbooking Supplies will be introducing a new and exciting Customer Loyalty Program to recognise and reward frequent shoppers with a discount of up to 15% on all products. This program will be based on a rolling 12 months calculation. This means we will track the dollar value of your purchases made over the previous 12 months. When you reach $250 of purchases, subsequent orders will begin to receive a 5% discount. If you cross the $1,000 mark, then you will receive a 15% discount.
LEVELS OF REWARDS
Bronze – Purchases totalling between $250 and $500 receive 5% discount
Silver - Purchases totalling between $500 and $1,000 receive 10% discount
Gold - Purchases totalling OVER $1,000 receive 15% discount
Remember, this is based on your purchase history over the past 12 months from the current date.
Conditions apply:
- Loyalty Discount is only available to Papermaze Scrapbooking Supplies registered customers.
- Loyalty Discounts do not apply to postage fees.
- Papermaze Scrapbooking Supplies reserves the right to modify or further clarify the rules and restrictions that apply to this program at any time without notice.
Frequently Asked Questions:
- Can I transfer the value of my order(s) to another user? No.
- Does the cost of shipping add to my total? No.
- What if I have $230 as my total and place a $140 order? Will I receive the 5% discount? NO. The $250 of orders must be crossed with completed orders before the system will recognise your achievement. Subsequent orders will receive the discount.
Making a Purchase
Making a purchase is very simple. Just browse through our catalogue, click on any items that you wish to buy and put them into the shopping cart. Once you have finished your selection, click on Viewcart and you will be asked to supply a few details that we will require to process your order.
Alternatively, you can telephone your order on (03) 5461 1427 or fax your order to (03) 5461 1420.
Making a Payment
PayPal
We accept payments through PAYPAL using your bank account, credit or debit card. PayPal provides a fast, safe and convenient way to pay online. You can make a one off payment or you can set up a PayPal account (free of charge). PayPal protects your financial information by enabling you to transact using your email address only, so whether you’re paying from your bank account, credit or debit card, no sensitive details are revealed. You are not charged any extra to make payments with PayPal. To find out more about PayPal please visit www.paypal.com.au
Direct Deposit
Please deposit funds into our nominated bank account:
Commonwealth Bank
Account Name: Papermaze Scrapbooking Supplies
BSB: 063 519
Account No: 10239429
Your items will not be posted until funds have been cleared in our bank Account. Payments must be finalised within 5 working days of ordering. When using direct deposit please leave your order number or full name as reference to ensure there are no delays with your order being posted.
Cheques or Money Orders
Please make Cheques and Money orders payable to: Papermaze Scrapbooking Supplies
Please address cheques and money orders to:
Papermaze Scrapbooking Supplies
4 Joseph Court
Maryborough Vic 3465
Please ensure you attach a copy of your order to your cheque/money order, so we can identify who the cheque/money order is from.
If paying by cheque please be aware that goods will not be posted until the cheque has cleared in our bank account.
If paying by money order your goods will be posted immediately upon receipt of your money order.
Shipping and Delivery
Currently we only accept orders from Australia.
Postage is Free for all orders OVER $75.00, to anywhere in Australia.
All orders under $75.00 attract a standard $6.95 postage charge.
Registered Post is available upon request for $10.50.
Express Post is also available for $14.50. (If you require your order quickly).
If you wish to use either of these services please ensure that you select the option when completing your order.
We highly recommend that customers utilise registered post to protect their order in transit.
Orders will be posted within 2 business days of clear payment being received.
Small Orders
Small orders under 500gms and not 12"x12" ie: ribbons, brads or books, may be possible to ship
at a cheaper rate. If you have a query regarding postage, or require a postage quote
before ordering please contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Local Pick Up
If you live nearby you are welcome to pickup your order. Please contact us to arrange a time.
Papermaze Scrapbooking Supplies
Maryborough Victoria 3465
Phone (03) 5461 1427
Out of Stock Products
Occasionally an item you order may be out of stock. If an out of stock product you have ordered is expected within 48 hours, your order will be held over and you will be notified by email of this delay. If an out of stock product is not expected within 48 hours your order will be posted with a refund enclosed. Out of stock items will have to be reordered by you, sorry we don't do back orders. If there is a particular product that you require that is either sold out or we don't stock it please contact us and we will do our best to get it for you.
Guarantee
We guarantee your satisfaction. If any of our products are unsuitable we are happy to exchange or refund within 7 days of receipt. Items are to be returned at your expense and must be in original condition. For faulty or damaged goods please see our returns policy.
NOTE: Colours may vary slightly between web images and actual product.
Returns Policy
If you should receive faulty or damaged goods, please contact us immediately to arrange the return of the goods. They will be replaced, or refunded (including postage). We cannot be held liable for goods you are returning to us that get lost in transit. When returning items we recommend that you use registered postage.