Terms and Conditions

Customer Loyalty Program

From January 1st 2012, Papermaze Scrapbooking Supplies will be introducing a new and exciting Customer Loyalty Program to recognise and reward frequent shoppers with a discount of up to 15% on all products.  When you reach $250 of purchases, in a 12 month period your subsequent orders will begin to receive a 5% discount. If you cross the $1,000 mark, then you will receive a 15% discount.

LEVELS OF REWARDS
Bronze – Purchases totalling between $250 and $500 receive 5% discount

Silver - Purchases totalling between $500 and $1,000 receive 10% discount

Gold - Purchases totalling OVER $1,000 receive 15% discount

 Conditions apply: 

  1. Loyalty Discount is only available to Papermaze Scrapbooking Supplies registered customers. (You must be logged into your account).
  2. Loyalty Discounts do not apply to postage fees.
  3. Papermaze Scrapbooking Supplies reserves the right to modify or further clarify the rules and restrictions that apply to this program at any time without notice.

 Frequently Asked Questions:

  1. Can I transfer the value of my order(s) to another user? No.
  2. Does the cost of shipping add to my total? No.  
  3. What if I have $230 as my total and place a $140 order? Will I receive the 5% discount? NO. The $250 of orders must be crossed with completed orders before the system will recognise your achievement. Subsequent orders will receive the discount.

Making a Purchase

Making a purchase is very simple. Just browse through our catalogue, click on any items that you wish to buy and put them into the shopping cart. Once you have finished your selection, click on Viewcart and you will be asked to supply a few details that we will require to process your order.

Alternatively, you can telephone your order on (03) 5461 1427

Making a Payment

PayPal

We accept payments through PAYPAL using your bank account, credit or debit card.  PayPal provides a fast, safe and convenient way to pay online.  You can make a one off payment or you can set up a PayPal account (free of charge).  PayPal protects your financial information by enabling you to transact using your email address only, so whether you’re paying from your bank account, credit or debit card, no sensitive details are revealed.  You are not charged any extra to make payments with PayPal.  To find out more about PayPal please visit www.paypal.com.au 

Alternatively, you can telephone (03) 5461 1427 and pay by credit card.

Direct Deposit

Please deposit funds into our nominated bank account:
Commonwealth Bank
Account Name: Papermaze Scrapbooking Supplies
BSB:                     063 519

Account No:      10239429
 

Your items will not be posted until funds have been cleared in our bank Account.  Payments must be finalised within 5 working days of ordering.  When using direct deposit please leave your order number or full name as reference to ensure there are no delays with your order being posted.

Cheques or Money Orders

Please make Cheques and Money orders payable to: Papermaze Scrapbooking Supplies

Please address cheques and  money orders to:

Papermaze Scrapbooking Supplies
4 Joseph Court
Maryborough  Vic  3465

Please ensure you attach a copy of your order to your cheque/money order, so we can identify who the cheque/money order is from.

If paying by cheque please be aware that goods will not be posted until the cheque has cleared in our bank account.
If paying by money order your goods will be posted immediately upon receipt of your money order.

Shipping and Delivery

Currently we only accept orders from Australia.

Postage is Free for all orders OVER $95.00, to anywhere in Australia.
All orders under $95.00 attract a standard $9.95 postage charge.

Express Post is also available for $19.95. (If you require your order quickly).
If you wish to use this service please ensure that you select the option when completing your order.

Orders will be posted within 2 business days of clear payment being received.

Small Orders

Small orders under 500gms and not 12"x12" ie: ribbons, brads, etc., may be possible to ship
at a cheaper rate. If you have a query regarding postage, or require a postage quote
before ordering please contact us at sales@papermazescrapbookingsupplies.com.au

Local Pick Up

If you live nearby you are welcome to pickup your order. Please contact us to arrange a time.

Papermaze Scrapbooking Supplies
Maryborough Victoria 3465
Phone  (03) 5461 1427

Out of Stock Products

Occasionally an item you order will become out of stock before we are able to update our website quantities.  If this occurs with your order you will be given a refund for the out of stock items.  Currently we do not ship back orders.  If there is a particular product that you require that is either sold out or we don't stock it please contact us and we will do our best to get it for you.

Guarantee

We guarantee your satisfaction. If any of our products are unsuitable we are happy to exchange or refund within 7 days of receipt. Items are to be returned at your expense and must be in original condition. For faulty or damaged goods please see our returns policy.

NOTE:   Colours may vary slightly between web images and actual product.

Returns Policy

If you should receive faulty or damaged goods, please contact us immediately to arrange the return of the goods. They will be replaced, or refunded (including postage). We cannot be held liable for goods you are returning to us that get lost in transit. When returning items we recommend that you use registered postage.