Privacy Policy
Papermaze Scrapbooking Supplies respects your privacy and takes reasonable steps to protect your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.
1. Information We Collect
We may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Phone or mobile number
- Order and purchase details
- Payment information
- Information you provide when contacting us
We may also collect basic information about how you use our website, such as your IP address, browser type and pages visited.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Process payments and refunds
- Contact you about your order
- Answer enquiries and provide customer service
- Send information you have requested
- Improve our website and services
- Keep business and financial records
- Meet our legal requirements
We only use your information for purposes reasonably related to our business.
3. Payment Information
Payments may be processed by third-party payment providers.
Papermaze Scrapbooking Supplies does not need to keep your full credit or debit card details. Payment information is handled securely by the relevant payment provider under their own privacy policies.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to run our business, including:
- Australia Post and other delivery services
- Payment providers
- Website and e-commerce providers
- Email and marketing services
- IT and website support providers
- Professional advisers where necessary
We only provide information that is reasonably necessary for these services or where required by law.
5. Marketing Emails
If you subscribe to our newsletter, we may send you information about:
- New products and collections
- Special offers and promotions
- Scrapbooking and papercraft products
- Store news and updates
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
6. Cookies
Our website may use cookies to:
- Remember your preferences
- Keep items in your shopping cart
- Improve your browsing experience
- Understand how customers use our website
You can control cookies through your browser settings. Turning off cookies may affect some website features.
7. Keeping Your Information Safe
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
However, no internet or electronic storage system can be guaranteed to be completely secure.
8. Accessing or Updating Your Information
You can contact us if you would like to:
- See the personal information we hold about you
- Correct information that is incorrect or out of date
- Ask how we handle your information
We may need to confirm your identity before providing access to your information.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary, including to process orders, keep business records and meet legal, accounting and tax requirements.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
10. Third-Party Websites
Our website may contain links to other websites, including payment providers, suppliers, manufacturers and social media platforms.
We are not responsible for the privacy practices of these websites. We recommend checking their privacy policies before providing them with your information.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe a child has provided us with personal information, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Papermaze Scrapbooking Supplies
Maryborough, Victoria 3465
Phone: (03) 5461 1427
Email: sales@papermazescrapbookingsupplies.com.au