Terms and Conditions

Welcome to Papermaze Scrapbooking Supplies. By using our website or placing an order, you agree to these Terms & Conditions.

1. About Us

Papermaze Scrapbooking Supplies
Maryborough, Victoria 3465
Phone: (03) 5461 1427
Email: sales@papermazescrapbookingsupplies.com.au

These Terms & Conditions apply to purchases made through our website.

2. Orders

When you place an order, you are offering to purchase the products selected.

We will send you an order confirmation once we receive your order. This confirms that we have received your order but does not guarantee that the order has been accepted.

We may cancel an order if:

A product is unavailable
There is an obvious pricing or product listing error
Payment cannot be confirmed
We believe the order has been placed incorrectly or fraudulently

If we cancel an order after payment has been made, we will provide a refund.

3. Products & Availability

We do our best to make sure product descriptions, photos, colours and stock information are accurate.

Colours may look slightly different depending on your screen or device.

Sometimes a product may become unavailable after you place an order. If this happens, we will contact you to discuss a replacement, backorder or refund.

4. Prices

All prices are in Australian dollars (AUD), unless stated otherwise.

Prices, products and promotions may change without notice.

If your order has been accepted and paid for, we will not charge you extra if the price changes later.

5. Payment

Payment must be received and cleared before your order is posted.

Payment options available at checkout may be provided by third-party payment services. Their own terms and conditions may also apply.

6. Postage & Delivery

We currently accept orders from Australia and New Zealand.

Orders are normally posted within 3 business days after cleared payment is received.

Delivery times are estimates only. Delays can occur due to Australia Post, other delivery providers, public holidays, weather, transport issues or circumstances outside our control.

Please see our Shipping & Returns Policy for current postage rates and further information.

7. Local Pick Up

Local Pick Up is available from Maryborough, Victoria, by appointment.

Please contact us to arrange a suitable collection time.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Shipping & Returns Policy and your rights under the Australian Consumer Law.

For change-of-mind returns, items must generally be unused, in their original condition and suitable for resale.

Please contact us before returning an item.

9. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or contains the wrong item, please contact us as soon as possible.

We may ask you to provide photos of the item and packaging.

We will work with you to resolve the issue in accordance with the Australian Consumer Law.

10. Promotions & Discount Codes

From time to time, we may offer sales, promotions or discount codes.

Unless otherwise stated:

Only one discount code can be used per order.
Discount codes cannot be exchanged for cash.
Discount codes cannot be applied to previous orders.
Promotions may have exclusions, expiry dates or other conditions.
We may withdraw or change a promotion where necessary.

11. Website Information

We do our best to keep our website information accurate and up to date.

However, occasional errors may occur. We may correct errors, update information or change or remove products without notice.

12. Website Content

All text, photographs, graphics, logos and other content on the Papermaze Scrapbooking Supplies website belongs to, or is licensed to, Papermaze Scrapbooking Supplies unless stated otherwise.

You must not copy, reproduce, modify or use our website content for commercial purposes without our written permission.

Product and brand names remain the property of their respective owners.

13. Using Our Website

You agree to use our website lawfully and not to:

Interfere with the website or its security
Attempt to access our systems without permission
Use the website for fraudulent purposes
Copy our website content without permission
Introduce viruses or other harmful software

We may restrict access to our website if we believe it is being misused.

14. Third-Party Services

Our website may use third-party services such as payment providers, delivery services and social media platforms.

These services may have their own terms and privacy policies. We are not responsible for third-party websites or services.

15. Privacy

We handle your personal information in accordance with our Privacy Policy.

We may collect and use your information to process orders, arrange delivery, process payments, provide customer service and operate our business.

16. Liability

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control, such as postal delays, website outages or interruptions to third-party services.

Nothing in these Terms & Conditions limits any rights you have under the Australian Consumer Law.

17. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet the required consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy.

These Terms & Conditions do not affect your legal rights.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website. By continuing to use our website after changes are published, you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us: